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Data Entry Specialist

1 month ago

Rochester, New York, United States Workoo Technologies Full time
About the Job

This position provides full-time support to our clients at Workoo Technologies.

The successful candidate will perform data entry and clerical tasks requiring the use of various job skills and techniques, as well as familiarity with course functionalities, services, policies, and procedures.

Key Responsibilities
  • Initiate outbound customer calls, follow up with emails, and respond to general inquiries
  • Update and maintain customer contact databases, including improving and acting on customer service logs and all customer accounts
  • Provide administrative support; create and update profiles
  • Submit, access, and create records
  • Generate and update customer service issue tickets
  • Assist in preparing correspondence related to the customer support process and manage special projects, including word-processing, data entry, and internet research tasks
  • Manage the company lobby area: welcome and direct visitors, suppliers, customers, job applicants, and clients; escort visitors to their selected offices and meeting rooms, and notify staff of their arrival/appointment
  • Perform general office duties, including but not limited to submission, data entry, spreadsheet/report maintenance, mailings, and project work
  • Responsible for inspecting inventory materials
Requirements
  • Proficient in MS Office Suite
  • Excellent verbal and written communication skills
  • Ability to follow guidelines and company policies to perform essential job functions

Shown analytical skills

  • Active and focused with the ability to multitask and prioritize requests
  • High attention to detail and strong business skills are required
  • Analytical skills; energetic, focused, and able to multitask
  • Able to work with minimal oversight and address internal issues