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Healthcare Receptionist/Administrative Assistant

2 months ago

Tarrytown, New York, United States 61st Street Service Corp Full time

The Patient Services Coordinator plays a crucial role in providing a superior patient experience during their arrival and departure, focusing on registration, appointment scheduling, and addressing various administrative inquiries to ensure prompt service delivery to patients, their families, and healthcare providers. This position is integral to a team dedicated to fostering an outstanding patient experience through principles of kindness, inclusion, integrity, accountability, and excellence.

Key Responsibilities:

  • Welcome patients and visitors warmly.
  • Collect and register all necessary patient information to facilitate an efficient check-in process.
  • Coordinate patient appointments and follow-up procedures.
  • Conduct weekly reviews of all schedules to maintain accuracy.
  • Verify insurance details and obtain necessary authorizations prior to patient appointments.
  • Address inquiries regarding financial information, including charges, out-of-network benefits, and out-of-pocket expenses.
  • Collect all payments due at the time of service and manage the cash drawer in the electronic health record system daily.
  • Respond promptly to patient telephone calls, aiming to resolve inquiries during the initial contact. Address patient portal messages and voicemails within 24 business hours.
  • Ensure effective transfer of calls and inquiries to the appropriate personnel for resolution.
  • Initiate the registration process for new patients in the electronic health record system as necessary, ensuring all demographic, insurance, referral, and co-payment information is accurately captured.
  • Provide coverage for colleagues as directed by the Supervisor or Manager.
  • Assist in the training and onboarding of new staff as required.

Qualifications:

  • A high school diploma or equivalent is mandatory; an associate degree is preferred.
  • At least 6 months of relevant experience is required.
  • Proficient understanding of medical terminology is essential.
  • Exceptional customer service skills are necessary.
  • Strong verbal and written communication abilities are required.
  • Experience with electronic health record systems is preferred.
  • Capability to work independently while managing multiple tasks with consistent follow-through is important.
  • Knowledge of insurance verification and authorization processes is required.
  • Excellent relationship management skills, including emotional intelligence, interpersonal skills, and the ability to handle situations with respect and sensitivity, are essential.