Manager of Comprehensive Care Coordination
2 weeks ago
Position Title:
Director of Enhanced Care Services
Base Salary Range:
$72,000 - $76,000 plus benefits
Employment Type:
Full-Time, Exempt
Our Commitment:
At South Central Family Health Center, we strive to enhance the quality of life for the diverse community of inner-city Los Angeles by delivering affordable and comprehensive healthcare and education in a welcoming, multicultural environment.
We aim to lead the healthcare sector in South Los Angeles, establishing ourselves as the premier provider and employer of choice, offering comprehensive, high-quality, affordable, efficient, and culturally responsive services.
Overview:
The Director of Enhanced Care Services is responsible for overseeing and managing the daily functions of the Enhanced Care Management (ECM) department, ensuring the provision of high-quality, comprehensive care to patients with complex healthcare needs.
This role involves developing and executing strategic initiatives, ensuring compliance with federal and state regulations, and fostering a culture of continuous improvement in patient care.
The Director will supervise ECM Case Managers, facilitating their professional growth and development.
Key Responsibilities:
- Manage and oversee the daily operations of the Enhanced Care Management department, including staffing, scheduling, and coordination of patient care services.
- Monitor and assess the performance of the ECM department, utilizing data-driven methods to identify areas for enhancement and implement necessary changes.
- Supervise, support, and evaluate the performance of ECM Case Managers, providing guidance, training, and mentorship to ensure optimal patient outcomes and service delivery.
- Act as the primary contact for members enrolled in the ECM Program, advocating for them to navigate the healthcare system effectively.
- Conduct comprehensive risk assessments and care planning in collaboration with members to develop a Patient-Centered Care Plan.
- Monitor the implementation of Care Plans and recommend revisions or updates as necessary to achieve the member's goals.
- Ensure compliance with federal, state, and local regulations, as well as SCFHC policies and procedures.
- Establish and maintain strong relationships with community partners and stakeholders, promoting the services offered by the ECM Department and advocating for the needs of patients with complex healthcare conditions.
- Coordinate audits with the Behavioral Health Director to ensure compliance with all contractual and regulatory mandates.
- Collaborate with all SCFHC departments (Primary Care, Dental, Behavioral Health, IT, Finance, etc.) to implement ECM program goals and objectives.
- Ensure ongoing SCFHC compliance with all ECM criteria.
Qualifications:
- High School Diploma required.
- Bachelor's Degree in healthcare, behavioral healthcare, or a related field, with two years of experience directly related to core duties within a Behavioral Health system of care preferred.
- Master's Degree in healthcare, behavioral healthcare, or a related field, with one year of experience directly related to core duties within a Behavioral Health system of care preferred.
- Experience supervising personnel is preferred.
Additional Requirements:
- Current California Driver's License and Automobile Insurance.
- Occasional travel within Los Angeles County and adjacent counties as needed for outreach, project partner coordination, training, etc.
Benefits:
As a team member at South Central Family Health Center, you will enjoy competitive wages and generous benefits, including Health Care, Dental, Life Insurance, and a 403(b) Retirement Plan.
Career Development:
Entry-level employees have opportunities to advance into management, HR, or other areas of the organization.
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