Lead Coordinator for Patient Care Management
2 weeks ago
Position Title:
Director of Enhanced Care Management (ECM)
Salary Range:
$72,000 - $76,000 plus benefits
Employment Type:
Full-Time, Exempt
Our Mission:
The mission of South Central Family Health Center is to enhance the quality of life for the diverse community of inner-city Los Angeles by delivering affordable and comprehensive healthcare and education in a welcoming, multicultural environment.
We aim to lead in healthcare provision in South Los Angeles, establishing ourselves as the premier provider and employer of choice, offering comprehensive, high-quality, affordable, efficient, and culturally responsive services.
Overview:
The Enhanced Care Management (ECM) Director is accountable for overseeing and directing the daily functions of the ECM department, ensuring the provision of high-quality, comprehensive care to patients with intricate healthcare needs.
The Director will strategize and execute initiatives, uphold compliance with federal and state regulations, and foster a culture of continuous enhancement in patient care.
Additionally, the Director will supervise ECM Case Managers, facilitating their professional growth.
Key Responsibilities:
- Manage and coordinate the daily operations of the Enhanced Care Management department, including staffing, scheduling, and patient care service coordination.
- Monitor and assess the ECM department's performance, employing data-driven methods to pinpoint areas for enhancement and implement necessary adjustments.
- Supervise, support, and evaluate ECM Case Managers, providing mentorship and training to ensure optimal patient outcomes and service delivery.
- Act as the primary liaison for members enrolled in the ECM Program, advocating for their needs to help them navigate the healthcare system.
- Conduct comprehensive risk assessments and care planning in collaboration with members to create a Patient-Centered Care Plan.
- Oversee the implementation of Care Plans, recommending updates as needed to achieve members' goals.
- Ensure adherence to federal, state, and local regulations, as well as SCFHC policies and procedures.
- Establish and maintain robust relationships with community partners and stakeholders, promoting ECM services and advocating for patients with complex healthcare conditions.
- Collaborate with the Behavioral Health Director to coordinate audits and ensure compliance with all contractual and regulatory requirements.
- Work with all SCFHC departments (Primary Care, Dental, Behavioral Health, IT, Finance, etc.) to achieve ECM program objectives.
Qualifications:
- High School Diploma required.
- Bachelor's Degree in healthcare, behavioral healthcare, or a related field, with two years of relevant experience in a Behavioral Health system preferred.
- Master's Degree in healthcare, behavioral healthcare, or a related field, with one year of relevant experience preferred.
- Experience supervising personnel is preferred.
Licensure:
Current California Driver's License and Automobile Insurance.
Travel Requirements:
Occasional travel within Los Angeles County and adjacent areas may be necessary for outreach, project coordination, training, etc.
Benefits:
As a member of South Central Family Health Center, you will receive competitive compensation and a comprehensive benefits package, including health care, dental, life insurance, and a 403(b) retirement plan.
Career Development:
Entry-level employees have opportunities for advancement into management, HR, or other areas within the organization.
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