Senior Support Manager
5 days ago
About Us
Tek Experts is a technology services and support company that delivers specialized solutions to clients worldwide. We are problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
Job Overview
We are seeking an experienced Senior Support Manager to join our Azure Platform Technical Support (APTS) team. The successful candidate will manage a team of technical experts, provide exceptional customer service, and drive business growth.
Responsibilities
- Manage a team of 15-20 technical support engineers to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
- Share updates and reports with management.
- Own, monitor, coordinate, and manage all escalated cases.
Requirements
- 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification is preferred.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
What We Offer
- A competitive salary range of $120,000 - $180,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
-
Senior Credit and Collections Manager
7 days ago
Hicksville, New York, United States LHH Recruitment Solutions Full timeCompany Overview:We are seeking a talented Senior Credit and Collections Manager to lead our team and drive business success in the distribution industry. Our client is a well-established company with a strong history of innovation and growth.Salary: $90,000 - $100,000 per yearJob Description:This role is responsible for managing a team of credit analysts...
-
Hicksville, New York, United States Flagstar Bank Full timeFlagstar Bank is seeking a highly skilled Commercial Banking Senior Relationship Manager to join its team in Manhattan, Staten Island, and New Jersey. This role offers an exciting opportunity to develop new business relationships with middle market companies and drive revenue growth.About the RoleAs a Commercial Banking Senior Relationship Manager, you will...
-
Product Marketing Senior Manager Lead
5 days ago
Hicksville, New York, United States Walmart Full timeUnlock Your Potential as a Product Marketing Senior Manager LeadWe are seeking an experienced and skilled Product Marketing Senior Manager Lead to join our team at Walmart. As a key member of our product marketing team, you will play a crucial role in driving business growth and revenue through effective product marketing strategies.About the RoleDevelop and...
-
Hicksville, New York, United States LHH Recruitment Solutions Full timeAre you a strategic thinker with expertise in corporate financial planning and analysis? Do you have a passion for budgeting, forecasting, and reporting?LHH Recruitment Solutions is seeking an experienced Senior Corporate Financial Planning and Analysis Manager to join our client's team in Westbury, NY.About the Role:This is a fantastic opportunity to...
-
Senior Infrastructure Consultant
6 days ago
Hicksville, New York, United States National Grid USA Full timeAbout UsNational Grid is a leader in the energy transition, and we are seeking a Senior Infrastructure Engineer to join our Digital Workplace Services team.Job SummaryWe are looking for a highly skilled and innovative Senior Infrastructure Engineer to drive the strategic and engineering direction for our Content and Collaboration area. As a key member of our...
-
Senior Optime Analyst
22 hours ago
Hicksville, New York, United States Medisys Health Network, Inc. Full timeAbout the RoleMedisys Health Network, Inc. is seeking a highly skilled Senior Optime Analyst to join our team in Hicksville, Long Island.The successful candidate will be responsible for designing, building, testing, and implementing Epic OpTime functionality.This position offers a competitive salary of $95,000 - $120,000 per year, depending on experience.Key...
-
Treasury Audit Professional
6 days ago
Hicksville, New York, United States Flagstar Bank Full timeJob Overview:The Senior Internal Auditor, Treasury role at Flagstar Bank is a key position responsible for conducting complex risk management audits to ensure compliance with regulatory requirements and internal policies. This senior-level auditor will work closely with the Audit Manager to plan, conduct, and supervise audit engagements in assigned...
-
Hicksville, New York, United States Flagstar Bank Full timeFlagstar Bank is seeking a seasoned Senior Relationship Banker to spearhead its efforts in developing and maintaining relationships with middle market companies on Long Island, Brooklyn, and Queens. The ideal candidate will have 10+ years of commercial financing experience, a strong track record of direct origination, and expertise in negotiating,...
-
Enterprise Risk Management Lead
6 days ago
Hicksville, New York, United States Flagstar Bank Full timeJob SummaryThe Enterprise Risk Management Lead will play a critical role in safeguarding Flagstar Bank's assets and ensuring compliance with regulatory requirements by identifying, assessing, and mitigating various types of risks that can impact the organization's financial health and reputation.Key ResponsibilitiesRisk Identification Framework Development:...
-
Senior Home Health Nurse Specialist
6 days ago
Hicksville, New York, United States Amedisys Home Health Care - Hicksville Full timeCompany OverviewAmedisys Home Health Care - Hicksville is a leading provider of home healthcare services, delivering high-quality care to patients in their homes.Salary: $2530.00 per weekJob Description:We are seeking an experienced and dedicated Senior Home Health Nurse Specialist to join our team. As a Senior Home Health Nurse Specialist, you will be...
-
Senior Credit and Collections Manager
1 day ago
Hicksville, New York, United States LHH Recruitment Solutions Full timeJob OverviewA distinguished opportunity awaits an exceptional Credit and Collections professional to lead a high-performing team at our esteemed client, a prominent distribution corporation in Westbury, NY.Salary and BenefitsThe successful candidate can expect a competitive salary ranging from $90,000 to $100,000 per year, complemented by an attractive...
-
Senior Cloud Architect with Python Expertise
5 days ago
Hicksville, New York, United States eTek IT Services, Inc. Full timeJob OvervieweTek IT Services, Inc. is seeking a highly skilled Senior Cloud Architect to join our team.Estimated Salary: $140,000 - $180,000 per yearJob DescriptionWe are looking for a seasoned cloud expert to lead the design and implementation of complex data-oriented applications in Google Cloud Platform (GCP). The successful candidate will have a strong...
-
Financial Risk Manager Lead
5 days ago
Hicksville, New York, United States Priority Technology Holdings, LLC Full time**Job Summary:**We are seeking an experienced Financial Risk Manager Lead to lead our underwriting team in assessing and evaluating risk for our organization.The ideal candidate will possess a strong background in underwriting principles, risk assessment, and team management, with a keen eye for detail and the ability to make sound decisions in a fast-paced...
-
Hicksville, New York, United States Flagstar Bank, N.A. Full timeJob Summary">The Flagstar Bank, N.A. is seeking a highly skilled Data Analytics Manager to lead the Internal Audit Data Analytics team. This role will be responsible for managing direct reports and overseeing data-based audits within the bank.">Key Responsibilities:">">Manage multiple organizational audits, ensuring compliance with policies, procedures,...
-
Technical Network Support Leader
2 days ago
Hicksville, New York, United States AV Staffing Solutions Full timeLead Network Operations SpecialistWe are seeking a seasoned professional to oversee our network operations center and manage a team of technical support specialists. The ideal candidate will have extensive experience in NOC management, service delivery, and team leadership.About the Role:Manage and develop a high-performing NOC team to ensure smooth network...
-
Senior Cloud Software Engineer
1 week ago
Hicksville, New York, United States National Grid USA Full timeAbout UsNational Grid USA supplies the environment for innovation in energy transition. As a leader in digital transformation, we foster momentum through collaboration and technical expertise. We need a skilled Lead Full Stack Software Engineer to drive our US Gas business unit forward.We're Looking for YouWe're launching new products and product lines, and...
-
Senior Office Coordinator
7 days ago
Hicksville, New York, United States SES Full timeJob OverviewWe are seeking a highly organized and detail-oriented Administrative Assistant to join our multidisciplinary Executive Office Suite. This is an exciting opportunity for someone who enjoys performing clerical and administrative functions in a fast-paced office environment.Key Responsibilities:Drafting professional correspondence and formal...
-
Home Care Professional
4 days ago
Hicksville, New York, United States Lucine Homecare LLC Full timeWe are seeking a compassionate and dedicated Home Care Professional to join our team at Lucine Homecare LLC. This is a unique opportunity for someone who is passionate about providing quality care to seniors and individuals with disabilities.As a Home Care Professional, you will be responsible for delivering exceptional care services including companionship,...
-
Operational Risk Expert
6 days ago
Hicksville, New York, United States Flagstar Bank Full timeJob Description:The Operational Risk Expert - Strategic Mitigation Specialist will play a critical role in supporting the Director of Operational Risk Management in identifying, assessing, and mitigating operational risks across the organization.Responsibilities:Serve as a liaison between the 2nd and the 1st Line of Defense.Coordinate closely on the...
-
Enterprise Risk Management Specialist
1 week ago
Hicksville, New York, United States Flagstar Bank, N.A. Full timeJob Summary">Flagstar Bank, N.A is committed to delivering exceptional banking services while adhering to industry best practices and regulatory expectations around risk management and compliance. The bank seeks an Enterprise Risk Management Specialist to join the Risk Management Division in Hicksville, NY.">Key Responsibilities:">">Maintain policies,...