Technical Network Support Leader

3 days ago


Hicksville, New York, United States AV Staffing Solutions Full time
Lead Network Operations Specialist

We are seeking a seasoned professional to oversee our network operations center and manage a team of technical support specialists. The ideal candidate will have extensive experience in NOC management, service delivery, and team leadership.

About the Role:
  • Manage and develop a high-performing NOC team to ensure smooth network operations and exceptional customer service.
  • Collaborate with cross-functional teams to implement process improvements, optimize monitoring tools, and enhance overall network performance.
  • Develop and maintain strong relationships with clients and internal stakeholders to align services with their needs.
Requirements:
  • Proven track record in NOC management, service delivery, or similar technical leadership roles.
  • Strong technical knowledge of network operations, VoIP systems, and support processes.
  • Demonstrated leadership skills, including experience in managing and developing technical teams.
  • Excellent problem-solving abilities and experience with advanced troubleshooting techniques.
  • Familiarity with network monitoring tools and performance metrics.
  • Strong communication and stakeholder management skills.
What We Offer:

A competitive salary range of $70,000 - $80,000 per annum, commensurate with experience, along with opportunities for career growth and professional development.



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