Flooring Operations Director
4 weeks ago
Are you ready to take your career to the next level? Empire Today is seeking a skilled and experienced Flooring Operations Director to lead our installation teams and drive operational excellence. As a key member of our management team, you will be responsible for directing the installation process, ensuring seamless execution, and exceeding customer satisfaction.
We're looking for someone who:
- Has a strong background in floor installation and operations management.
- Can lead by example, foster a culture of mutual feedback and coaching, and drive continuous improvement.
- Is proficient in Microsoft applications, order management software, and has excellent communication skills.
- Can work effectively in an office and warehouse setting, as well as in the field, and is able to lift up to 50 pounds.
- Has experience with material take-offs, additions, and estimating competency, and is familiar with home improvement codes, permitting, and licensing requirements.
- Develop and execute effective recruiting strategies to locate competent, skilled, and well-seasoned installation contractors.
- Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
- Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion using Empire Today software systems and processes.
- Review capacity planner daily and allocate orders by priority to available installers by rating.
- Conduct daily pre-load out and post load out meetings with cross-functional teams.
- Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
- Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
- Discuss the scope and cost impact of change orders with customers and gain approval to proceed.
- Treat customers, subcontractors, and coworkers with respect and professionalism.
- Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance.
- Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
- Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
- Manage the performance, development, and expectations of internal team members and provide meaningful feedback and coaching.
- Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance.
- Collaborate with other departments to ensure successful project completion.
- Manage installation opportunities using practical installation experience, common sense, and integrity.
- Maintain standard operating procedures for installation operations and review with Market Manager monthly.
- Attend leadership and market meetings as required.
Salary Range: $75,000 - $85,000
We offer a competitive salary range and a comprehensive benefits package, including health benefits, 401K plan, paid time off, and professional development opportunities. As a Flooring Operations Director at Empire Today, you will have the opportunity to work with a dynamic team, drive business growth, and make a lasting impact on our customers' lives. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply. By joining our team, you will be part of a company that values its employees, provides opportunities for growth and development, and is committed to delivering exceptional customer service. Let's work together to take our business to the next level
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