Room Attendant

2 weeks ago


Joplin, Missouri, United States KMG Hotels Full time
Position Overview:
As a vital member of our team, the Housekeeper ensures that our accommodations are consistently inviting and immaculate for all guests.

Key Responsibilities:
  • Change and refresh all bedding and towels.
  • Thoroughly sanitize and maintain all restroom facilities.
  • Dust and wipe down all surfaces within guest rooms, including windows, artwork, mirrors, electronics, appliances, and furniture.
  • Vacuum and mop all floor areas.
  • Restock room supplies and amenities as needed.
  • Ensure all guest rooms meet company standards for cleanliness and presentation.
  • Maintain personal work area by keeping it stocked with necessary supplies.

Guest Interaction:
  • Provide assistance to guests whenever possible.
  • Address and resolve any escalated customer service issues.
  • Respond to inquiries regarding hotel policies and services.
  • Follow up on guest requests to ensure satisfaction with hotel services and accommodations.
  • Represent and promote the property positively.
  • Adhere to safety and security protocols for guest protection.

Additional Duties:
  • Complete daily housekeeping reports.
  • Notify the Executive Housekeeper or Front Desk when rooms are ready for new arrivals.
  • Report any maintenance, security, or safety concerns to the appropriate personnel.

Qualifications:
  • High School Diploma, GED, or equivalent relevant experience required.
  • Previous experience in housekeeping is preferred but not mandatory.

About KMG Hotels:
KMG Hotels, established in 2000, is led by CEO Jay Koshiya and COO Sanjay Koshiya. The company operates twenty-one hotels under various franchises, including Marriott, Hilton, and Choice Hotels International. KMG is dedicated to growth through exceeding expectations of associates, guests, and partners. We foster an environment where all team members are respected and valued, prioritizing integrity in our operations. Our commitment to excellence in hotel management and development is unwavering, supported by a strong foundation of honest business practices and dedication to our associates and guests.
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