Social Media Support Specialist

2 days ago


Fayetteville, Arkansas, United States Advanced Internet Technologies, Inc. Full time
Job Overview

We are seeking a highly skilled Social Media Support Specialist to join our team at Advanced Internet Technologies, Inc. (AIT). As a key member of our growing team, you will play a critical role in enhancing customer engagement, managing our online presence, and ensuring users have a seamless experience navigating our platform.

Key Responsibilities:

  • Monitor and respond to user inquiries on MatchAwards' social media platforms (e.g., Facebook, LinkedIn, Twitter/X).
  • Provide support to new and existing users that educates them about the platform's features, updates, and success stories.
  • Collaborate with the support and technical teams to resolve user issues efficiently, directing them to resources like our "Support" section, tutorials, and blogs.
  • Use analytics tools to measure the platform's performance and generate insights to optimize user engagement.
  • Promote features such as the "Refer & Earn" program to encourage community growth and user participation.
  • Identify trends and feedback to enhance the user experience and report them to relevant teams.

Qualifications:

  • 1-2 years of experience in social media management, customer support, or a related field.
  • Strong written communication skills with a knack for crafting friendly, professional, and clear messages.
  • Familiarity with CRM or social media management tools.
  • Ability to multitask, prioritize, and maintain attention to detail.
  • Knowledge of Crypto, Blockchain practices is a plus.

Why Work with Us?

  • Be part of a company revolutionizing how businesses find and leverage opportunities.
  • Work in a collaborative environment that values innovation and user success.
  • Enjoy opportunities to grow professionally within a dynamic industry.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We are committed to providing a competitive compensation package that reflects the value we place on our employees' contributions.



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