Social Media Support Specialist
2 days ago
We are seeking a highly skilled Social Media Support Specialist to join our team at Advanced Internet Technologies, Inc. (AIT). As a key member of our growing team, you will play a critical role in enhancing customer engagement, managing our online presence, and ensuring users have a seamless experience navigating our platform.
Key Responsibilities:
- Monitor and respond to user inquiries on MatchAwards' social media platforms (e.g., Facebook, LinkedIn, Twitter/X).
- Provide support to new and existing users that educates them about the platform's features, updates, and success stories.
- Collaborate with the support and technical teams to resolve user issues efficiently, directing them to resources like our "Support" section, tutorials, and blogs.
- Use analytics tools to measure the platform's performance and generate insights to optimize user engagement.
- Promote features such as the "Refer & Earn" program to encourage community growth and user participation.
- Identify trends and feedback to enhance the user experience and report them to relevant teams.
Qualifications:
- 1-2 years of experience in social media management, customer support, or a related field.
- Strong written communication skills with a knack for crafting friendly, professional, and clear messages.
- Familiarity with CRM or social media management tools.
- Ability to multitask, prioritize, and maintain attention to detail.
- Knowledge of Crypto, Blockchain practices is a plus.
Why Work with Us?
- Be part of a company revolutionizing how businesses find and leverage opportunities.
- Work in a collaborative environment that values innovation and user success.
- Enjoy opportunities to grow professionally within a dynamic industry.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We are committed to providing a competitive compensation package that reflects the value we place on our employees' contributions.
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