Social Media Engagement Manager

3 weeks ago


Fayetteville, Arkansas, United States Advanced Internet Technologies, Inc. Full time

At Advanced Internet Technologies, Inc., we are revolutionizing how businesses find and leverage opportunities through our cutting-edge social media platform, MatchAwards. We are looking for a highly motivated Social Media Engagement Manager to join our team

The estimated salary for this role is around $60,000 - $70,000 per year, depending on location and experience.

About Us:

MatchAwards is a social media platform that connects businesses, individuals, and organizations with highly relevant government contract, grant and private sector investment opportunities. Our mission is to empower our users through AI-driven solutions that incorporate Web 3.0 and Blockchain technologies, streamlined matchmaking, and comprehensive support.

Job Description:

This role is critical for enhancing customer engagement, managing our online presence, and ensuring users have a seamless experience navigating our platform. You will interact with users via social media channels, address their questions, provide support, and create a vibrant community centered around MatchAwards' mission.

Key Responsibilities:

  • Monitor and respond to user inquiries on MatchAwards' social media platforms (e.g., Facebook, LinkedIn, Twitter).
  • Provide support to new and existing users that educates them about the platform's features, updates, and success stories.
  • Collaborate with the support and technical teams to resolve user issues efficiently.
  • Use analytics tools to measure the platform's performance and generate insights to optimize user engagement.

Qualifications:

  • Strong written communication skills with a knack for crafting friendly, professional, and clear messages.
  • Familiarity with CRM or social media management tools.
  • Ability to multitask, prioritize, and maintain attention to detail.


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