Social Media Platform Specialist

1 week ago


Fayetteville, Arkansas, United States Advanced Internet Technologies, Inc. Full time
About the Job

We are seeking a skilled Social Media Platform Specialist to join our team at Advanced Internet Technologies, Inc. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in social media management.

As a Social Media Platform Specialist, you will be responsible for providing top-notch support to our users through various communication channels, including our in-house ticket system, chat, conferencing, and phone support.

Key Responsibilities:

  • Show new users how to create effective profiles to maximize their contract, grant, financing, and loan opportunities.
  • Engage with users on our social media platform, addressing their queries and concerns.
  • Respond to customer questions through our in-house ticket system, chat, conferencing, and phone support.
  • Work with our in-house tools to conduct beta testing and ensure the smooth functionality of our platform.
  • Analyze relevant data identifying trends, failures, and opportunities.
  • Collaborate with our marketing team to optimize PPC and SEO strategies.
  • Identify potential product bugs reported by real users and coordinate with the development team for resolutions.

Requirements:

  • Minimum of two years of experience or higher-level education regarding social media.
  • Knowledge and experience with Microsoft Office, VPN, and CRM tools.
  • Exceptional written and spoken English communication skills & ability to use AI for research.
  • Ability to engage professionally and empathetically with users on social media platforms.
  • Proactive and able to work remotely and independently with minimal supervision.

What We Offer:

  • A competitive salary of $60,000 - $80,000 per year, depending on experience.
  • A dynamic and supportive work environment.


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