Guest Services Associate

7 days ago


Atlanta, Georgia, United States Atlanta Luxury Rentals Full time
{"title": "Guest Services Representative", "description": "Job Summary

At Atlanta Luxury Rentals, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests have a memorable 5-star experience from the moment they contact us until the end of their stay.

This is a true customer service position, where you will be the guests\u2019 main point of contact and responsible for creating a welcoming experience for them. We want Atlanta Luxury Rentals to be their home away from home.

Key Responsibilities
  • Answer guest inquiries via email and phone.
  • Ensure guest have a smooth check-in process, which includes corresponding directly with them in regards to check-in time and parking needs.
  • Inspect the apartment before the guest(s) arrive by making sure the unit is up to standard.
  • Ensure guests have submitted required documents and payment prior to checking in.
  • Provide the guest with keys, parking passes, etc. for the duration of their stay.
  • Escort guests to their apartment and go over details about the unit so that they are familiar and comfortable with everything.
  • Review ALR Guest Book (QR Code) with guests, which includes nearby restaurants, grocery stores, and things to do in the area.
  • Assist guests with requests and answer questions.
  • Anticipate guests\u2019 needs to enhance their experience.
  • Handle and communicate with the manager of guest complaints.
  • Coordinate maintenance requests with the leasing office and onsite maintenance personnel.
  • During after-hours M-F, while on shift, oversee reservations by answering emails and inquiries.
Requirements
  • 1+ years of hospitality/customer service experience.
  • Must have high proficiency with computer software, including Microsoft Word, Excel, and Gmail.
  • Strong communication skills.
  • Quick problem solver.
  • Organized, have attention to detail, and the ability to multitask.
  • Have the ability to work in a fast-paced environment while remaining calm.
  • Must have the ability to lift at least 25-30 pounds objects.
  • Must be able to stand and walk for long periods.
  • Professional with a positive and personable attitude.
  • Knowledge of the Midtown and nearby neighborhoods is a plus.
  • Must have a valid driver\u2019s license, proper insurance coverage, and a reliable vehicle.
  • If offered the position, all employees are to complete a pre-hire background check and drug screen.
  • Flexibility - Must be able to work nights, weekends, and holidays.
  • Part-Time hourly position $18/hr; Friday, Saturday & Tuesday/Wednesday needed ~24 hours/wk.

The statements in this job description are intended to represent the key duties and level of work to be performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employment Type FULL TIME

", "lang_code": "en"}

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