Associate Relations Manager
2 weeks ago
We are seeking a highly skilled Associate Relations Manager to join our team at Americold Logistics. As a key member of our HR department, you will play a critical role in ensuring a positive and inclusive work environment for all associates.
Key Responsibilities- Develop and maintain excellent working relationships with associates and managers to ensure a proactive, fair, and consistent approach to resolutions.
- Create and maintain all required documentation in compliance with state, federal, and local regulations, as well as company policy.
- Provide HR support in responding to ethics and compliance hotline reports related to Associate Relations issues. Conduct or assist in workplace investigations where critical Associate Relations issues or challenging associate situations are raised.
- Design and implementation of performance management systems, including performance evaluations, corrective actions, feedback mechanisms, and performance improvement plans.
- Recommend, develop, and facilitate Associate Relations training to a variety of audiences, including managers and associates that communicate best Associate Relations practices and strategies, on a formal and informal basis. Ensure consistency in application.
- Investigate, analyze, negotiate, and resolve complex and important Associate Relations issues in a timely and effective manner, where appropriate. Analyze information and data necessary to define and discern cost and policy implications of resolution, negotiations, and disputes. Collaborate with Legal as needed.
- Prepare monthly, annual, and ad hoc reports and presentations including reports and analytics monitoring Associate Relations trends and identify areas for improvement or intervention. Based on trends, make recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of the Americold team.
- Participate in conducting and analyzing the results of associate surveys, round tables, focus groups, or exit interviews uncovering trends and actions for improvement. Specifically review exit interview responses to provide follow-up outreach to associates and managers to investigate as necessary. Shares trends with HR or leadership that leads to improvement or sustainability.
- 5+ years direct experience in Associate Relations or Human Resources with an emphasis on Associate Relations work
- Bachelor's degree
- Experience working with and applying employment & labor laws and regulations throughout the United States
- Technically proficient in Office 365/Teams; MS Word, Outlook, Excel, and PowerPoint; SharePoint; Adobe
- Experience assessing complex data sets, developing recommendations based on assessments, and influencing action by business leaders
Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold, you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
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