Guest Services Associate

7 days ago


Atlanta, Georgia, United States Atlanta Luxury Rentals Full time

Job Title: Guest Services Representative

About the Role:

At Atlanta Luxury Rentals, we're seeking a highly skilled Guest Services Representative to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests have a memorable 5-star experience from the moment they contact us until the end of their stay.

Key Responsibilities:

  • Provide exceptional customer service to our guests via email, phone, and in-person interactions.
  • Ensure a smooth check-in process, including coordinating with guests regarding check-in time and parking needs.
  • Inspect apartments before guest arrival to ensure they meet our high standards.
  • Verify that guests have submitted required documents and payment prior to check-in.
  • Provide guests with keys, parking passes, and other necessary items for their stay.
  • Escort guests to their apartment and provide a thorough overview of the unit's amenities and features.
  • Review our Guest Book with guests, highlighting nearby restaurants, grocery stores, and local attractions.
  • Assist guests with requests and answer questions in a timely and professional manner.
  • Anticipate guests' needs to enhance their experience and exceed their expectations.
  • Handle and communicate with the manager regarding guest complaints.
  • Coordinate maintenance requests with the leasing office and onsite maintenance personnel.

Requirements:

  • 1+ years of hospitality or customer service experience.
  • High proficiency with computer software, including Microsoft Word, Excel, and Gmail.
  • Strong communication and problem-solving skills.
  • Organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Ability to work nights, weekends, and holidays as needed.
  • Valid driver's license, proper insurance coverage, and a reliable vehicle.

What We Offer:

As a Guest Services Representative at Atlanta Luxury Rentals, you will have the opportunity to work in a dynamic and growing company, providing exceptional service to our guests and contributing to our mission of delivering a 5-star experience.



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