Patient Services Coordinator
4 days ago
We are a world-class team dedicated to delivering exceptional patient care and pushing the boundaries of excellence in brain, spine, and pain management. Our team members are lifelong learners, committed to staying at the forefront of medical advancements and driving discovery through our association with the Barrow Neurological Institute.
Job SummaryWe are seeking a highly skilled and compassionate Patient Services Specialist to join our team. As a key member of our front office team, you will be responsible for welcoming patients, visitors, and staff, registering patients for appointments, and providing exceptional customer service.
Key Responsibilities- Prepare the office for daily activities, ensuring a smooth and efficient workflow
- Screen visitors and respond to routine requests for information, providing accurate and timely assistance
- Greet patients arriving for appointments, ensuring all necessary paperwork and insurance information are up to date and correct
- Collect co-pays and issue receipts as necessary
- Notify physician offices and clinic staff of patient arrivals, ensuring seamless communication
- Maintain accurate and timely patient information in our electronic medical record system
- Check films in through the computer database, ensuring timely and accurate processing
- Answer telephones and transfer callers to the appropriate staff member, providing exceptional customer service
- Scan all necessary paperwork into the EMR, including outside records, to maintain accurate and up-to-date patient information
- Attend staff meetings and participate in special committees, contributing to the growth and development of our team
- Report to work regularly, without undue tardiness, and maintain a positive attitude and professionalism at all times
- Dress appropriately and professionally, reflecting the high standards of our organization
- Work independently, without direct supervision, and complete tasks accurately and in a timely manner
- Provide excellent oral, written, and telephone communication, along with tact and diplomacy, to ensure exceptional customer service
- Prioritize work activities and accept multiple job duties, demonstrating flexibility and adaptability
- Maintain effective working relationships with physicians, administration, and other staff members, fostering a collaborative and supportive team environment
- Prior experience in a medical office setting is preferred, but not required
- Some knowledge of medical terminology is desirable, but not mandatory
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