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Customer Success Manager
2 months ago
Litera Corp. is seeking a highly skilled Customer Success Manager to join our team. As a key stakeholder for our customers, you will be responsible for partnering with them to deliver on expectations and drive successful outcomes.
Key Responsibilities- Consult with new and existing customers to coordinate onboarding, discover partnership objectives, and develop success plans to drive value.
- Review usage data, overcome challenges, and proactively work to uncover and mitigate risk.
- Discover additional opportunities to complement the customer's Litera workflow and solve other business problems they are facing.
- Maintain regular contact with stakeholders and key contacts, keeping up-to-date strategic success plans.
- Advocate as the customer's voice and provide regular updates internally to ensure visibility to their needs.
- Passionate about customer success and excellence.
- Highly adaptable, quick thinker, and inquisitive.
- Strong presentation, oral, and written communication skills.
- Ability to listen, empathize, and understand with a professional services industry.
- Ability to diligently problem-solve and troubleshoot problems independently.
- Interest in technology and confidence to demonstrate products.
- 1+ years of recent experience with Customer Success, Professional Services, Consulting, and/or Account Management.
Litera Corp. offers a comprehensive benefits package, incentive and recognition programs, and 401k contributions. We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.
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