Business Development Strategist

4 days ago


El Segundo, California, United States HiveWatch Full time
Job Overview

HiveWatch is a pioneering tech company transforming the physical security industry. We are a diverse team of innovators who empower each other to find creative solutions in an emerging market. We are passionate about making a positive impact on our customers and building a company that truly cares.

We protect organizations, people, and property through intelligent security programs. With better communication, more insights, and less 'noise', we are modernizing what it means for businesses and their employees to feel safe.

This role requires a Customer Success Manager at HiveWatch to own and orchestrate customer journeys to success by developing and managing implementation projects. The successful candidate will focus on creating exceptional customer experiences while driving measurable business outcomes.

Key Responsibilities
  • Work closely with the sales team to develop trusting relationships with key stakeholders.
  • Create and manage customer onboarding and adoption journeys.
  • Develop success plans and milestone frameworks.
  • Track and report on customer health metrics and success indicators.
  • Lead periodic business reviews and success planning sessions.

Requirements
  • 5+ years of experience in customer success, program management, or operations.
  • Strong project management and organizational skills.
  • Experience developing customer success programs.
  • Proven track record of driving customer outcomes.
  • Excellence in stakeholder management and communication.

Benefits and Culture
  • A competitive salary range of $120,000-$150,000 USD per year.
  • A generous benefits package, including medical, vision, dental, and life insurance.
  • Cutting-edge solutions in an emerging field with lots of growth potential.
  • Unlimited paid time off.
  • A family-friendly and compassionate work culture.
  • A hybrid work environment.


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