Workplace Experience Manager
1 week ago
About the Role:
As a CBRE Workplace Experience Manager, you will be responsible for overseeing the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This role is part of the Workplace Experience function, responsible for providing world-class customer service to clients and visitors of a designated building.
Key Responsibilities:
- Provide formal supervision to employees, monitor their training and development, conduct performance evaluations and coaching, and oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines, mentor, and coach as needed.
- Build and maintain a trusted client relationship, negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent, suggest process improvement efforts on a regular basis, and assist with developing strategic solutions.
- Assess technological and training needs for Workplace Experience teams and clients, always follow safety standards with employees, clients, and vendors.
- Develop vendor partnerships with the intention of cost-saving efforts, manage negotiations for contract services, and confirm that all vendors have current proof of insurance and contractual documentation.
- Oversee programs ran by third-party vendors, including food delivery, organizing events, providing transportation, or mail distribution, ensure all invoices for business services are billed.
- Lead by example and model behaviors that are consistent with CBRE RISE values, influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
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