Senior Consultant, Client Service Solutions, Hedge Fund Services
1 day ago
Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a leader in the industry, providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.
Our commitment to service, expertise, and integrity has enabled us to build long-lasting relationships with our clients, who trust us to manage their financial assets with precision and care. With over 130 years of experience and a team of over 22,000 partners, we have the expertise and resources to deliver exceptional results.
Job DescriptionThe HFS Client Service Solutions (CSS) team at Northern Trust is dedicated to elevating the client experience at Northern Trust Hedge Fund Services (HFS). As a Senior Consultant, you will play a pivotal role in enhancing client relationships and optimizing operational effectiveness across the bank.
Key Responsibilities- Client Relationship Management: Foster strong partnerships with clients by understanding their unique needs and advocating for them within HFS. Regularly engage with clients to discuss operational improvements and enhancements to their service experience.
- Operational Excellence: Coordinate with Operational Partners to maintain and execute daily, weekly, and monthly deliverable control checklists, ensuring all service targets and deadlines are achieved. Oversee the resolution of discrepancies and ensure seamless month-end workflows and handoff to the BackOffice teams.
- Leadership and Collaboration: Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent Client Servicing.
- Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
- Technical Proficiency: Proficiency in Excel, with VBA knowledge considered a plus.
- Professional Experience: Minimum of 6 years in trade operations, reconciliations, hedge fund administration, or a related field.
- Communication Skills: Exceptional verbal and written communication abilities.
- Leadership and Collaboration: Proven leadership skills with a knack for building productive relationships across all levels of the organization.
- Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
- Analytical Skills: Excellent project management and organizational skills, with an ability to prioritize effectively.
As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. We encourage movement within the organization, and our senior leaders are accessible. You can take pride in working for a company committed to assisting the communities we serve. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies.
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Chicago, Illinois, United States Northern Trust Full timeAbout Northern TrustNorthern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a leader in the industry, providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.Our commitment to service,...
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