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Senior IT Support Specialist
2 months ago
About Bally's Dover Casino Resort
Bally's Dover Casino Resort is a leading entertainment company, with a strong presence in the gaming industry. Our mission is to provide exceptional gaming experiences to our customers, and we're looking for talented individuals to join our team.
The Role
We're seeking a Senior IT Support Specialist to join our Enterprise IT team. As a key member of our team, you will be responsible for providing technical support to our global organization, with a focus on delivering high-quality IT services to our staff.
Responsibilities
- Provide technical support to users, including senior executives, via phone, email, and in-person.
- Responsible for Windows and Mac builds, as well as quality of user experience and device security.
- Record, monitor, update, and respond to support requests in a timely manner, owning each call to completion, or reassigning it to other areas of the department, as per the process.
- Support IT projects and manage them to completion.
- Support Windows 10, Windows 11, and Mac OS devices connected to the corporate network.
- Support Microsoft 365, including Teams and Exchange.
- Foster and sustain connections with the wider IT team.
- Maintain up-to-date records of hardware inventory and manage the device lifecycle.
- Support and maintenance of AV and Video Conferencing.
- Support and mentor junior members of the team.
- Ability to cope in a technically complex and fast-changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation.
Qualifications
- College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
- Windows 10 and Mac OS X support, troubleshooting, and deployment.
- Working with a helpdesk system, preferably Jira, and understanding the escalation process.
- JAMF and Manage Engine experience desirable.
- Experience with a regulated business is an advantage.
- Strong experience with Microsoft products, particularly Microsoft 365, Teams, OneDrive, and SharePoint.
- Remote User Support and Remote access technologies.
- Printer support and configuration.
- Basic Network knowledge and troubleshooting skills.
- Basic ITIL knowledge.
- Able to work independently with minimal supervision.
- Excellent communication skills, written and verbal.
- Flexibility in working hours.
- Be willing to support remote sites, including occasional visits.
- Good time management.
- Strong problem-solving.
- Willingness to attend remote meetings in European time zones.
- Willing to be available for weekend support.
What's in it for you
- Competitive salary with annual performance reviews.
- Comprehensive health coverage plan that includes medical, dental, and vision.
- 401(K)/Company Match.
- Employee Stock Purchase Plan.
- Access Perks and Childcare discounts.
Target Salary Range
- $68,000-$72,000.
