Medical Support Specialist

3 weeks ago

Warwick, United States Concentra Full time
Job Summary:

Concentra is seeking a Medical Support Specialist to join our patient care team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients. You will be responsible for performing routine medical and testing procedures under direct supervision of the treating clinician, as well as supporting in other areas of the facility as needed.

Responsibilities:

Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
Assist providers during examination and treatment
Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
Prepare and assist clinician with procedure set up and injury care
Apply bandages, dressings and splints as ordered by the treating clinician
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
Maintain supplies, clean rooms and equipment, and stock exam rooms
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
In partnership with center leadership, assist with patient flow and volume
Keep patients informed of expected wait times during all aspects of the center visit
Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
Ensure accuracy in documentation
Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
Follow HIPAA guidelines and safety rules
Attend center staff meetings or huddles as required
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Complete any applicable training including but not limited to clinical competency training that occurs monthly

Qualifications:

Education Level: Vocational/Technical/Business School
Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
Job-Related Experience: Customarily has at least six months or more of medical assistant experience
Knowledge of medical procedures and medical terminology
Working knowledge of occupational medicine requirements (state specific) preferred
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Able to communicate both verbally and in writing in a clear, and professional manner
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
Must participate in initial and ongoing training as required
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

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