IT Support Specialist
4 weeks ago
Thrive Behavioral Health is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise.
Key Responsibilities:- Monitor and respond to help desk tickets, documenting and resolving issues as they present.
- Deploy and service desktop technology, assess infrastructure logs, respond to outages, manage antivirus and Windows updates, and assess security concerns brought to the help desk by staff.
- Maintain hardware and software inventories, set up user accounts, and resolve system access problems.
- Collaborate on company-wide projects and initiatives as needed.
- Associates Degree or equivalent experience and training.
- Minimum of three years of experience monitoring a busy help desk environment.
- Experience working in a healthcare environment is preferred.
- Exposure to VMware, Office 365, Active Directory, VOIP, and ROS is preferred.
- Self-motivated with a willingness to learn and adapt to change.
- Ability to function with minimal supervision and oversight.
- Ability to safely lift and carry up to 50 pounds.
- Valid driver's license and reliable transportation to travel between locations within Rhode Island.
- 3 weeks' vacation to start, increasing to 4 weeks after 2 years of employment.
- 10 sick days per year.
- 1 Float day.
- Birthday off.
- 11 paid holidays.
- Paid lunch.
- Low-deductible medical insurance plan.
- Dental insurance as low as $0/month.
- Vision Insurance.
- Company-paid life insurance worth 2x your annual salary + Long Term Disability.
- 401k with 2% company match.
- Optional Aflac, additional life insurance, and pet insurance.
- Employee Assistance Program.
- Employee referral bonuses.
Thrive Behavioral Health is an EEO/VET/LGBTQ+ Employer and offers a friendly and family-oriented working environment with a focus on dignity, respect, teamwork, and professional support and development.
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