Web Support Specialist

2 weeks ago


Warwick, United States Brave River Solutions Full time
Job Title: Web Support Specialist

Brave River Solutions is a leading provider of innovative solutions in the Providence Business News Best Places to Work program. We are seeking a highly skilled Web Support Specialist to join our team.

Job Summary:

The Web Support Specialist will be responsible for providing technical and friendly support to our website and eCommerce clients. This includes troubleshooting website or hosting issues, coordinating work on smaller enhancements, and providing a positive and responsive experience.

Key Responsibilities:
  • Provide technical support to clients via phone, support tickets, and email
  • Manage and resolve incoming support requests through hands-on support and task coordination
  • Maintain a high level of professionalism with clients and establish a positive rapport
  • Provide Account Management/Project Management support for enhancements requested through the web support process
Requirements:
  • Two or more years of experience in a website support environment and/or web developer role
  • Excellent communication skills, including the ability to explain technical issues in user-friendly language
  • Excellent organization skills and attention to detail
  • Basic understanding of front-end technologies such as HTML, CSS, JavaScript
Preferred Qualifications:
  • Domain transfer, DNS setup experience
  • Understanding of web hosting and website administration
  • Experience implementing or supporting WordPress, WooCommerce, Shopify, BigCommerce or other technology platforms
What We Offer:
  • Compensation commensurate with experience and skills
  • Medical, Dental, Vision coverage
  • Life insurance/Long-term disability coverage
  • 401K with company match
  • Award-winning culture
  • Hybrid Work Schedule


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