Desktop Support Specialist

6 days ago


Warwick, United States RICEFW Technologies Full time
Job Title: Desktop Support Technician- Hybrid

At RICEFW Technologies, we are seeking an experienced Intermediate Desktop Support Specialist to join our existing DOIT Technical Support team.

The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and collaborating with the technical team to ensure seamless service delivery.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to Windows Desktop Administration, Active Directory, and Domain administration
  • Collaborate with the technical team to ensure seamless service delivery
  • Document and maintain accurate records of technical issues and resolutions
  • Participate in periodical reviews and adhere to ETSS Security and State of RI policies

Requirements:

  • Experience in Windows Desktop Administration, Active Directory, and Domain administration
  • Strong understanding of technical concepts and ability to communicate effectively with end-users
  • Ability to work collaboratively as part of a team and adapt to changing priorities
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills

Working Conditions:

The successful candidate will work mostly from the Cranston office, with occasional travel to other locations as required. The anticipated duration of this project is longer than 12-24 months, with the possibility of contract extensions contingent on workload and successful implementation.


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