Customer Support Specialist in Retail

2 weeks ago


Richardson, Texas, United States AlphaGraphics Full time

We are seeking a dedicated Customer Support Specialist in Retail to become an integral part of our team at AlphaGraphics. This role focuses on fostering and maintaining positive interactions with our clientele by ensuring their needs and expectations are met effectively.

Benefits and Perks for the Customer Support Specialist:

  • Attractive Salary
  • Flexible Work Hours
  • A culture of teamwork, respect, and enjoyment
  • Opportunities for professional growth
We are in search of a reliable and collaborative Customer Support Specialist who is motivated by the chance to contribute to the success of a local enterprise. Our team is small yet passionate, operating in a fast-paced environment where every member's input is valued.

Key Responsibilities of the Customer Support Specialist:
  • Act as the primary representative for our organization.
  • Demonstrate our expertise in products and services to customers.
  • Educate the community and clients about our offerings.
  • Relay customer needs to the support team following company protocols.
  • Engage with customers via phone or in-person to provide information, process orders, manage accounts, or address complaints.
  • Calculate service charges, collect payments, or arrange billing as necessary.
  • Attract potential clients by addressing inquiries and suggesting additional products and services.
Qualifications for the Customer Support Specialist:
  • Experience in assessing customer needs and ensuring service quality.
  • Proven ability to build relationships with clients and colleagues.
  • Excellent written and verbal communication skills.
  • A strong desire to assist others.
  • Critical thinking abilities to evaluate various solutions to problems.
AlphaGraphics is a recognized leader in the Printing, Design, and Shipping sectors. Our goal is to partner with small businesses and individuals, providing high-quality solutions that simplify their tasks.

We offer a variety of career paths suitable for everyone, whether you are starting your journey, seeking growth, or considering a change.

Our training programs cover management, sales, operations, print, signs, design, and marketing. We welcome individuals with or without experience, and together, we will achieve success as a cohesive team.

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