Healthcare Applications Specialist
2 weeks ago
As a key member of the UW Medicine IT Services team, the Healthcare Applications Specialist will play a vital role in supporting the Radiology Support Services. This position is designed for individuals who are passionate about technology and its application in the healthcare sector.
Department:
UW Medicine IT Services
Work Environment:
This role operates in a hybrid model, combining both remote and on-site work in Seattle, WA, ensuring flexibility while meeting the needs of our healthcare partners.
Key Responsibilities:
1. **Requirement Analysis:**
- Assess and interpret customer business and technical needs, providing tailored solutions.
2. **System Development:**
- Design, construct, test, and deploy enhancements to applications, ensuring alignment with functional specifications.
3. **Support and Maintenance:**
- Deliver ongoing production support, including troubleshooting, system upkeep, and user training.
4. **Project Management:**
- Oversee projects and documentation processes to effectively meet customer requirements.
Department Insight:
UW Medicine IT Services is a collaborative entity that supports the diverse needs of the UW Medicine network, which includes multiple medical centers and clinics.
Primary Duties:
- Engage in proactive system monitoring and troubleshooting to uphold established service standards.
- Collaborate with user groups to provide diagnostic support and resolve inquiries.
- Maintain internal tracking of issues, adhering to established policies.
- Identify opportunities for application improvements through thorough analysis.
- Ensure timely delivery of IT services through careful analysis and application of technology.
- Prioritize tasks effectively, reporting progress to supervisors.
- Participate in application testing, ensuring quality and compliance with standards.
- Develop new workflows or features to enhance data collection.
- Coordinate requests for system information and manage trouble reports efficiently.
Qualifications:
- Bachelor’s degree in Computer Science, Health Information Systems, or a related field, or equivalent experience.
- Minimum of 2 years of relevant experience in healthcare or IT.
- Familiarity with EHR systems and their maintenance.
- Strong customer service orientation with a proven track record of meeting client expectations.
- Experience in gathering and defining customer requirements.
- Knowledge of database structures and project management methodologies.
- Ability to assist users in navigating systems, preferably in a healthcare context.
- Physical capability to lift up to 50 lbs. with assistance.
- Valid Washington State Driver's License required for transporting equipment.
Work Conditions:
This position operates in a fast-paced IT environment, requiring flexibility in work hours, including potential off-hours and weekends for urgent issues. The role demands effective communication skills in English, both written and verbal, to foster collaboration across diverse teams.
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