Blackboard Learning Management System Technical Specialist
22 hours ago
Join The Coleman Group, Inc. as a Blackboard Learning Management System Technical Specialist and take on a challenging role that requires technical expertise and instructional design skills. As a key member of our team, you will be responsible for providing technical support and training to faculty and staff on the Blackboard Learning Management System.
Key Responsibilities:- Provide technical support and training to faculty and staff on the Blackboard Learning Management System.
- Develop and maintain web-based training resources and instructional materials.
- Assist in the creation, modification, management, and termination of client Blackboard accounts.
- Act as secondary point of contact for Blackboard support cases and diagnose and resolve Blackboard problems in response to client inquiries.
- Research, evaluate, and provide feedback on problematic Blackboard client usage trends and patterns.
- Educate clients on the potential for and application of learning management systems and common commercial off-the-shelf application software packages.
- Associate's Degree
- At least one year of professional experience in Blackboard Learning Management System administration, instructional design, and technical support.
- Familiarity with front-end Blackboard Learning Management System and Content System administration, developing and maintaining web-based training resources, and providing instructional design assistance to faculty and staff.
The Coleman Group, Inc. is an equal opportunity employer and offers a hybrid remote schedule with eligibility for on-site work in Annapolis, MD. This is an exempt position with a full-time schedule and flexible daily start time available.
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