Client Service Monitor

6 days ago

Lancaster, California, United States Hope The Mission Full time
Job Title: Client Service Monitor

Hope The Mission is seeking a dedicated and compassionate Client Service Monitor to join our team. As a Client Service Monitor, you will play a vital role in supporting the residents of our Tiny Homes Program.

Job Summary:

Working under the supervision of the Program Manager, the Client Service Monitor will ensure the safety and well-being of participants and guests by providing on-site participant supervision. This includes ensuring participant compliance with program rules, policies, and procedures, as well as distributing necessary supplies and assisting with sanitation of participant belongings.

Responsibilities:
  • Ensure the safety of participants and guests by providing on-site participant supervision.
  • Ensure participant compliance with program rules, policies, and procedures.
  • Distribute necessary supplies, including handing out bedding, clothing, and hygiene items as needed.
  • Assist with sanitation of participant belongings in hot box and new bed assignment upon intake.
  • Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property.
  • Work in partnership with on-site security.
  • Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing.
  • Respond to emergency situations as appropriate.
  • Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies.
  • Complete written reports and incident logs of daily activities.
  • Answer telephone and take messages for participants and staff.
  • Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict.
  • Assist with the serving of daily meals.
  • Replenish supplies in the restrooms, offices, and dining area.
  • Assist with maintenance of resident laundry schedule.
  • Ensure participants are following proper hygiene practices.
  • Work with participants to improve their independent living skills.
  • Ensure general cleanliness and maintenance of the facility, including cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming, and other janitorial services.
  • Ensure that trash is changed, taken out daily, and prepared for weekly pick-up.
  • Monitor and report to supervisor any maintenance concerns as needed.
  • Self-identify potentially unsafe systems/processes/situations and take initiative to report to manager/supervisor.
  • Take on non-routine cleaning and special projects as needed.
  • Pack out participant belongings and place them in storage.
Requirements:
  • High school diploma or GED.
  • 1-2 years experience working with the homeless or similar population preferred.
  • Must possess solid proficiency of Microsoft Office Suite.
  • Excellent verbal and written communication skills. Must possess basic grammar and spelling skills.
  • Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision.
  • Must possess excellent problem-solving skills.
  • Ability to interact with others professionally.
  • Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred.
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
  • Valid CPR/First Aid certification or ability to obtain within 30 days of hire.
  • Must be TB-cleared prior to hiring.
  • A criminal background check is required.
  • A drug-test is required.
  • A CA driver's license is required or valid for identification is required.
Why Join Our Team:

At Hope The Mission, we are committed to providing a supportive and inclusive environment for our staff and participants. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to apply.

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