Account Management Trainee

6 days ago


Winter Park, Florida, United States M. Coast Full time

About the Role

M. Coast is seeking a highly motivated and detail-oriented Client Support Trainee to join our team. As a Client Support Trainee, you will play a critical role in providing exceptional customer service and support to our clients in the telecommunications industry.

Key Responsibilities

  • Provide proactive and timely support to clients, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams, including Client Account Management and Quality Assurance, to deliver industry-leading client experiences.
  • Manage the flow of inquiries, requests, and upgrades through the pipeline, ensuring timely completion and meeting client expectations.
  • Develop and implement client communication initiatives to improve follow-up, long-term satisfaction, and client retention.
  • Ensure adherence to standard operating procedures and maintain a high level of quality in all client interactions.

Requirements

  • Bachelor's degree from an accredited college or university.
  • 2-4 years of experience in a client-facing role, preferably in the business sector.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.

What We Offer

M. Coast is a dynamic and innovative company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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