Commercial Service Department Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Commercial Service Department Manager to join our team at DH Pace Company, Inc. in St. Joseph, MO. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our service department, ensuring that our customers receive exceptional service and that our operations are running smoothly and efficiently.
Key Responsibilities:
- Manage and coordinate the activities of our service team, including scheduling, dispatching, and project management.
- Develop and implement strategies to improve customer satisfaction, reduce costs, and increase efficiency.
- Review and analyze financial and operational reports to identify areas for improvement and develop action plans to address them.
- Collaborate with our front-line managers to develop and implement training programs to improve the performance of our service team.
- Assist with the hiring and development of new employees to ensure that our service team has the necessary skills and expertise to meet our customers' needs.
- Other duties as assigned by management.
Requirements:
- Bachelor's degree in a related field, such as business administration or operations management.
- Proven experience in a management role, preferably in a service-oriented industry.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Valid driver's license and a clean driving record.
Why DH Pace?
DH Pace Company, Inc. is a leading provider of door and door-related products and commercial security solutions. We offer a comprehensive range of benefits, including medical, dental, and vision options, paid time off, and a 401(k) retirement plan. We are committed to providing our employees with a positive and supportive work environment, and we offer opportunities for professional growth and development.
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