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Commercial Service Department Director
2 months ago
We are seeking a highly skilled Commercial Service Department Manager to join our team at DH Pace Company, Inc. in St. Joseph, MO. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our commercial service department, ensuring that our customers receive exceptional service and that our business operations are running smoothly.
Key Responsibilities- Department Management: Manage the day-to-day operations of the commercial service department, including scheduling, dispatching, and project management.
- Scheduling and Planning: Plan and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
- Workforce Management: Review workload and manpower to meet customer commitments in a cost-effective manner.
- Project Execution: Ensure that projects are completed timely, below budget, and to the satisfaction of the customer.
- Financial Management: Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
- Performance Management: Improve individual performance of the field force you manage through daily, monthly, and yearly performance reviews.
- Employee Development: Assist with hiring, training, and developing new employees.
- Education: Bachelor's degree, highly preferred.
- Communication Skills: Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations.
- Customer Service: Review customer survey data, respond to customer concerns.
- Technical Skills: Possess an ability for technical applications and mechanical systems.
- Valid Driver's License: Must possess a valid driver's license.
DH Pace Company, Inc. is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We are a privately owned company with over 95 years of experience and have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
Benefits- Medical, Dental, and Vision Options: Available on the 1st day of the month following your start date.
- Paid Time Off Plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive Compensation: Including annual performance evaluations.
- 401k Retirement Plan: Including an employer match.
- Company Paid Benefits: Life insurance, short-term disability, and long-term disability.
