Helzberg Customer Service Associate
17 hours ago
The Helzberg Customer Care group has opened a Customer Care Representative position. This is a full-time, M-F, 9-am to 6:00-pm, hourly paid position that does have occasional Saturday shifts.
Job Responsibilities- Assist customers with their online purchases via phone, chat, email, and social media, helping them make informed buying decisions and finalize sales.
- Listen to customer issues and enter customer data into the case management system.
- Contact stores for specific case details and consult with other departments in the Store Support Center to determine the best solution for customers.
- Provide product information and assist customers with concerns originating from the store or through a visit to Helzberg.com.
- An associate's degree in Retail Management or Business Administration and one to three years of experience in customer service are required.
- Customer service experience within a consumer-focused environment is preferred.
- A customer service orientation, strong communication skills, and ability to use desktop software (Outlook, Excel, Word) are required.
$40,000 - $60,000 per year, based on location and experience.
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