Customer Service Ambassador

3 weeks ago


Kansas City, Missouri, United States Doctor's Equipment Service Full time

Job Title: Customer Service Ambassador

About the Role

We are seeking a highly skilled and professional Customer Service Ambassador to join our team at Global Loans. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

About the Position

The successful candidate will be responsible for providing top-notch support to our clients, ensuring that their queries and concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Handle Customer Inquiries and Complaints: Respond to customer calls, emails, and chats in a friendly and courteous manner, resolving issues efficiently and effectively.
  • Provide Product Information: Offer detailed information about our products and services, ensuring that customers have a clear understanding of their options.
  • Troubleshoot and Resolve Issues: Use your technical expertise to troubleshoot and resolve product-related issues, escalating complex problems to senior team members when necessary.
  • Document and Update Records: Maintain accurate records of customer interactions, updating their profiles as needed to ensure seamless service delivery.
  • Develop Knowledge Base: Stay up-to-date with our evolving products and services, developing a comprehensive knowledge base that enables you to provide expert advice to customers.
Requirements
  • Previous Experience: A minimum of 1 year of experience in customer service, sales, or a related field.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with clients.
  • Multitasking: Ability to prioritize tasks and manage multiple customer interactions simultaneously.
  • Professional Demeanor: Positive and professional attitude, with a strong commitment to delivering exceptional customer experiences.
  • Qualifications: High school diploma or equivalent required; bachelor's degree preferred.
Compensation and Benefits

We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, as well as a range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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