Restaurant Operations Manager

2 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

Clark Holdings Inc., a Tim Hortons franchisee in Western New York, is seeking an experienced and dedicated Assistant Restaurant Manager to join our dynamic team. As a key member of our restaurant operations team, you will play a vital role in ensuring exceptional customer experiences and delivering high-quality service.

Key Responsibilities:
  • Manage restaurant operations, including customer service, team management, and inventory control.
  • Lead by example, demonstrating and reinforcing positive customer service behaviors.
  • Respond to customer complaints, resolving problems and turning negative situations into positive ones.
  • Assist in scheduling staff to maintain high Tim Hortons standards throughout the day.
  • Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience.
Requirements:
  • High school diploma or GED (must be at least 18 years of age).
  • Minimum of 12 months previous food service management experience.
  • ServSafe Manager Certified.
  • Strong problem-solving, organization, and time management skills.
  • Excellent knowledge of Tim Hortons products and procedures.
  • Action and results-oriented mindset.
  • Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
  • Excellent communication skills (written, verbal, composure).
  • Possess a valid driver's license and car insurance.
  • Willingness to travel and work at any of our Tim Hortons locations.
Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work is performed in a busy restaurant environment with frequent interruptions and tasks. Physical demands include standing for prolonged periods, stooping, bending, kneeling, crouching, reaching, and twisting. Lifting, carrying, pushing, and/or pulling light to moderate amounts of weight from



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