Restaurant Operations Manager

1 day ago


Buffalo, New York, United States Five Guys Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Five Guys. As an Assistant General Manager, you will play a key role in the success of our restaurant, working closely with the General Manager to ensure exceptional customer service, efficient operations, and a positive work environment.

Responsibilities:
  • Manage the day-to-day operations of the restaurant, including supervising staff, managing inventory, and maintaining high standards of cleanliness and safety.
  • Assist the General Manager in developing and implementing business strategies to drive sales growth and improve customer satisfaction.
  • Provide exceptional customer service, ensuring that every guest has a positive experience in our restaurant.
  • Lead and motivate a high-performing team, providing coaching and development opportunities to help staff achieve their full potential.
  • Manage labor costs, inventory, and other operational expenses to ensure profitability.
  • Collaborate with the General Manager to develop and implement training programs to ensure that staff have the skills and knowledge needed to excel in their roles.
Requirements:
  • 2+ years of experience in a fast-casual restaurant management role.
  • NY: Level 1 ServSafe Certification.
  • 18+ years of age.
  • Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks).
  • Function in a fast-paced and noisy kitchen environment.
  • Tolerance to temperature fluctuations.
  • Work with hazardous substances such as hot oil.
  • Read, write, speak, and understand basic English.
  • Communicate clearly.
  • Lead a team effectively.
  • Use a basic computer system (ex. cash register).
  • Maintain general knowledge of FGNY: locations, transportation, management team, etc.
  • Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates.
What We Offer:
  • Daily/Weekly tips.
  • Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom).
  • Complimentary meal and drinks per shift.
  • Commuter benefits.
  • Insurance Plan (Medical, Dental & Vision).
  • Paid time off.
  • 401K program.
  • Referral program for bringing new members in to the team.
  • Opportunities for advancement.

At Five Guys, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Reasonable accommodation will be considered and implemented in accordance with ADA requirements.



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