Guest Relations Coordinator | Menus and Venues
1 week ago
Position Overview:
As a key member of our hospitality team, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere from the moment they arrive.
Your responsibilities will include managing reservations, greeting guests with enthusiasm, and facilitating their seating preferences to enhance their dining experience.
Key Responsibilities:
- Greet all guests with warmth and professionalism upon their arrival
- Manage coat and bag check services
- Handle incoming calls, take reservations, and relay messages
- Provide guests with estimated wait times when immediate seating is unavailable
- Keep track of waiting guests and seat them promptly as tables become available
- Maintain a calm and courteous demeanor when addressing challenging situations with guests
- Accommodate special seating requests whenever feasible
- Strategically seat guests to optimize service flow and enhance their experience
- Communicate guest preferences and notes to servers and management as necessary
- Ensure the host stand is well-stocked and organized according to operational standards
- Prepare and maintain menus and beverage lists
- Clean and sanitize menus regularly
- Thank guests upon their departure and encourage their return
- Process gift card transactions
- Assist in various capacities to support the smooth operation of the venue as directed by management
Qualifications:
- Previous experience in a hospitality or restaurant setting is preferred
- Excellent communication and active listening skills
- A friendly and polite demeanor with a professional appearance
- Self-driven with a willingness to take on additional responsibilities
- Ability to stand for extended periods (up to 8 hours)
- Capable of lifting up to 50 lbs, as well as reaching, bending, and stooping
Benefits:
Menus and Venues offers a comprehensive benefits package to our employees. Eligibility for specific benefits may vary based on location and employment status. Benefits include medical, dental, vision, paid time off, generous employee discounts, retirement savings options, and more. For further details, please inquire during the interview process.
Equal Employment Opportunity:
Menus and Venues is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, gender, sexual orientation, religion, age, disability, national origin, or any other protected characteristic. We strive to maintain a safe and respectful work environment, offering training to ensure compliance with our non-discrimination and anti-harassment policies.
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