Participant Services Coordinator

4 days ago


San Antonio, Texas, United States A-Line Staffing Solutions Full time
Job Title: Participant Services Representative

A-Line Staffing Solutions is seeking a highly skilled Participant Services Representative to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring timely and efficient processing of patient orders, and maintaining accurate records.

Key Responsibilities:
  • Deliver company products and services to clients in a timely and efficient manner
  • Respond to telephone inquiries and orders from homecare patients and referral sources
  • Provide information on equipment, supplies, and services to clients
  • Process telephone orders by preparing patient paperwork and verifying insurance and/or other method of payment
  • Complete all necessary paperwork in an accurate and efficient manner to facilitate data entry, accounts receivable, and delivery of the order placed
  • May perform data entry and distribute copies of paperwork to appropriate personnel
  • May assist with the processing of billing paperwork and coordinate the delivery, set-up, and pick-up of equipment, supplies, and services with appropriate personnel
  • Ensure deliveries and set-ups can be arranged in a timely manner and maintain accurate records of patient account profile information and referral source data
  • Resolve patient complaints by identifying problems and coordinating appropriate corrective action
Requirements:
  • High School Diploma or GED
  • Minimum of 1 year in a customer service or call center environment
  • Attendance is mandatory for the first 90 days
Preferred Qualifications:
  • Knowledge of Medicare, Medicaid, and 3rd party vendors

A-Line Staffing Solutions offers a competitive compensation package, including a salary of $17.25 per hour, benefits available to full-time employees after 90 days of employment, and a 401(k) with a company match available for full-time employees with 1 year of service on our eligibility dates.

This is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs. The required availability for this position is 7:00 am – 6:30 pm with a rotating Saturday schedule.



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