Guest Service Representative

2 days ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Title: Guest Service Agent

Join our team as a Guest Service Agent at The Greenbrier Hotel, where you will be responsible for delivering exceptional guest experiences and ensuring seamless service standards.

Key Responsibilities:
  • Maintain a warm and professional demeanor at all times, providing excellent communication and interpersonal skills.
  • Check guests in and out according to hotel standards, ensuring accuracy and efficiency.
  • Set up and settle guest accounts according to accounting processes, maintaining control of room keys and balancing room inventory.
  • Assist in accommodating guest requests, providing solutions to meet their needs.
  • Maintain thorough knowledge of room inventory and offer upselling opportunities to increase revenue.
  • Stay up-to-date on resort amenities, dining, and activities, providing recommendations to guests.
  • Arrive promptly for scheduled shifts, maintaining a flexible schedule to meet guest needs.
  • Keep the office clean and orderly, adhering to standard operating procedures.
Requirements:
  • Prior hotel and/or customer service experience preferred.
  • High School Diploma or G.E.D. required, with a hospitality or related degree preferred.
  • Basic computer skills, knowledge of office and telephone procedures, and experience with Opera (Property Management System) and Knowcross beneficial.
  • Ability to work independently, make sound business decisions, and demonstrate the Twelve Greenbrier Values.
Working Conditions:
  • Indoor work environment with heated spaces.
  • Continuous standing, frequent walking, and occasional bending/stooping.
  • Ability to work flexible shifts, including weekends and holidays, with possible overtime.


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