Sales Associate

2 days ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Title: Sales Associate

At The Greenbrier Hotel, we are seeking a highly motivated and customer-focused Sales Associate to join our retail team. As a Sales Associate, you will be responsible for providing exceptional guest service, meeting sales goals, and maintaining a professional attitude in a fast-paced environment.

Key Responsibilities:
  • Provide excellent guest service, acknowledging guests within 30 seconds of their entry into the shop.
  • Anticipate guest needs and convey enthusiasm and a genuine sense of interest in the guest.
  • Achieve hourly and monthly sales goals, maintaining a professional attitude and sincere desire to please our guests.
  • Work one on one with guests, becoming an expert about the merchandise offered in the shop to build credibility and increase sales.
  • Build rapport with guests, identify their needs by listening and asking open-ended questions, and suggest items that meet the guest's needs.
  • Keep the shop attractively merchandised and well stocked, maintaining good housekeeping standards in the shop and storage area.
  • Operate a Point of Sale system, handle cash, room charges, and credit cards, and work well as a part of a team.
  • Take initiative without supervision, be detail-oriented, and have good organizational skills.
  • Adapt to change and perform other duties as needed.
Requirements:
  • At least 6-12 months sales experience required.
  • High School Diploma or equivalent.
  • Ability to read, write, and follow instructions, effectively communicate with guests, team members, and management, and communicate in a friendly, positive, and professional manner.
  • Ability to use and understand The Greenbrier Point of Sale Retail system, basic computer skills, and basic math functions such as addition, subtraction, multiplication, and division.
  • Ability to stand for 8 hours, move constantly, talk, listen, hear, reach, lift at least 30 pounds, kneel, climb ladders, and work independently with little or no supervision.

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