Hotel Room Service Attendant
2 months ago
Job Overview
Position:
Room Attendant
Department:
Housekeeping
Key Responsibilities:
Deliver exceptional turndown service in accordance with established standards, including the following tasks:
- Neatly arrange bed linens and prepare the bed for guest comfort (Change sheets upon request)
- Place a complimentary chocolate by the guest's pillow
- Organize the guests' personal items (e.g., clothing, shoes, toiletries, etc.)
- Clean and/or vacuum floors as needed
- Collect used towels and dispose of trash
- Restock amenities
Address various special requests, which may include:
- Emergency cleaning services
- Providing additional requested amenities or furnishings
- Engaging with guests to provide directions and information about hotel amenities and facilities
- 5:00pm-9:30pm
- Availability required Sunday through Saturday, including all holidays
Experience Requirements:
- Prior housekeeping experience in a hotel or professional setting is preferred.
- A minimum of one year of consistent work history demonstrating reliability and commitment to the role, OR
- If lacking recent work history, dependability and commitment can be shown through non-paid activities such as education, extracurricular involvement, or volunteer work.
- Consistent performance and attendance with five or fewer absences annually.
- High School Diploma or G.E.D. is required.
- Ability to effectively communicate with both internal and external customers.
- Capability to swiftly address and resolve issues.
- No specific technical skills required.
- Guidance provided by a supervisor.
- Ability to follow instructions.
- Must be capable of working independently.
- Flexibility is essential.
- Must maintain a neat and professional appearance.
- Ability to perform all aspects of cleaning tasks.
- Capability to manage pressure and meet deadlines.
- Organizational skills and task planning are necessary.
- Ability to work collaboratively with colleagues.
- Comfortable working in close proximity to guests and their belongings.
The selected candidate will be expected to uphold the core values of The Greenbrier, demonstrating commitment to safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility, and fairness.
Note: Requirements are subject to change.-
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