Hotel Room Service Attendant

2 months ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time

Job Overview

Position:
Room Attendant

Department:
Housekeeping

Key Responsibilities:

Deliver exceptional turndown service in accordance with established standards, including the following tasks:

  • Neatly arrange bed linens and prepare the bed for guest comfort (Change sheets upon request)
  • Place a complimentary chocolate by the guest's pillow
  • Organize the guests' personal items (e.g., clothing, shoes, toiletries, etc.)
  • Clean and/or vacuum floors as needed
  • Collect used towels and dispose of trash
  • Restock amenities
Additional Responsibilities:

Address various special requests, which may include:

  • Emergency cleaning services
  • Providing additional requested amenities or furnishings
  • Engaging with guests to provide directions and information about hotel amenities and facilities
Typical Working Hours:

  • 5:00pm-9:30pm
  • Availability required Sunday through Saturday, including all holidays
To excel in this role, candidates should meet the following criteria:

Experience Requirements:

  • Prior housekeeping experience in a hotel or professional setting is preferred.
  • A minimum of one year of consistent work history demonstrating reliability and commitment to the role, OR
  • If lacking recent work history, dependability and commitment can be shown through non-paid activities such as education, extracurricular involvement, or volunteer work.
  • Consistent performance and attendance with five or fewer absences annually.
Educational Qualifications:

  • High School Diploma or G.E.D. is required.
Communication Skills:

  • Ability to effectively communicate with both internal and external customers.
  • Capability to swiftly address and resolve issues.
Technical Skills:

  • No specific technical skills required.
Supervision Requirements:

  • Guidance provided by a supervisor.
  • Ability to follow instructions.
  • Must be capable of working independently.
Other Qualifications:

  • Flexibility is essential.
  • Must maintain a neat and professional appearance.
  • Ability to perform all aspects of cleaning tasks.
  • Capability to manage pressure and meet deadlines.
  • Organizational skills and task planning are necessary.
  • Ability to work collaboratively with colleagues.
  • Comfortable working in close proximity to guests and their belongings.

The selected candidate will be expected to uphold the core values of The Greenbrier, demonstrating commitment to safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility, and fairness.

Note: Requirements are subject to change.
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