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Customer Service Representative

2 months ago

North Adams, Massachusetts, United States Berkshire Bank Full time
Job Summary

Berkshire Bank is seeking a highly skilled and customer-focused Part-Time Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, promoting our products and services, and building strong relationships with our clients.

Key Responsibilities
  • Client Service (50%):
    • Handle complex client issues while executing excellent customer service principles.
    • Excel at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette.
    • Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.
    • Explain Bank policy and procedures to customers.
    • Assist clients with digital engagement and satisfaction.
    • Cross-sell and refer non-traditional Bank products, such as insurance and investments, to meet established goals.
    • Participate in outbound calling campaigns.
  • Transaction Duties (50%):
    • Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers.
    • Execute an extensive variety of customer transactions in accordance with Bank policy and procedures.
    • Maintain working knowledge of all products offered by the Bank and corresponding policies and procedures.
    • Maintain working knowledge of all banking regulations.
    • Handle large amounts of cash in an organized, timely, and accurate fashion. Balance own cash drawer daily within the prescribed balancing guidelines.
    • Act as a significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.
    • Assist in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.
    • Provide backup and support to Branch Supervisor tasks as needed.
    • Be available to work Saturday hours and travel to nearby offices as required.
    • Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Requirements
  • High school diploma or equivalent.
  • Prior transaction or teller experience preferred.
  • Prior customer service experience preferred.
  • Cash handling experience.
  • Customer service skills.
  • Communication skills.
  • Basic computer skills.
  • Interpersonal skills.