Fitness Center Representative

6 days ago


North Adams, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role involves creating a positive and welcoming atmosphere at the club, ensuring that every interaction is memorable and exceeds expectations.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Tour and Onboarding: Conduct tours of the club and provide a comprehensive overview of our services and amenities to prospective members.
  • Account Maintenance: Ensure the accuracy and completeness of member accounts, making any necessary updates or corrections.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for members and guests.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or wellness environment.
  • Basic Computer Proficiency: Familiarity with computer systems and software, including membership management systems.
  • Passion for Fitness and Health: A genuine interest in fitness and wellness, with a desire to help others achieve their health and fitness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts, with occasional lifting of up to 50 pounds.
  • Talking and Communication: Continual talking and communication with members, prospective members, and guests, with occasional use of toxic chemicals.

At Planet Fitness, we're passionate about creating a Judgement Free Zone where everyone feels welcome and supported. If you're a motivated and enthusiastic individual who shares our vision, we'd love to hear from you



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