Account Relationship Specialist

4 days ago


Arlington, Virginia, United States Vitu Full time

Vitu is an innovative company that provides cutting-edge services to the motor vehicle industry. We are seeking a skilled Client Services Representative to join our team in Northern Virginia. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients in the motor vehicle industry.

The ideal candidate will have excellent communication and training skills, as well as the ability to deliver exceptional customer service. You will work closely with dealership staff to review processes and procedures related to title and registration, and provide support via phone, chat, and email as needed.

We offer a competitive salary of $62,000 per year, plus benefits including family-friendly flexibility, generous health benefits, and paid leave and holidays. If you are a motivated and service-oriented individual who is passionate about providing top-notch customer service, please apply for this exciting opportunity.

Responsibilities:

  • Meet with dealership staff to review process and procedures
  • Maintain strong business relationships with key dealership personnel
  • Assist with installation of program
  • Train dealership personnel on Vitu portal
  • Provide support via phone, chat, and email
  • Answer dealership questions regarding title and registration and DMV processing
  • Deliver exceptional customer service and support

Requirements:

  • Excellent communication and training skills
  • Ability to deliver high level of customer service
  • Troubleshooting and problem-solving skills
  • Excellent follow-up skills
  • Strong writing skills and attention to detail
  • Familiarity with various DMS systems
  • Clean driving record
  • Excellent time management skills


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