IT Support Specialist
15 hours ago
Job Summary:
We are seeking a skilled and motivated IT Support Specialist to join our team at Connection. The ideal candidate will have a strong background in troubleshooting and resolving issues on Windows computers, iPhone, desktop, and tablets.
Key Responsibilities:
- Provide front-line support to end-users with a wide variety of IT and facilities issues.
- Perform basic core Request Fulfilment and Incident Management functions.
- Act as a Contact Center Lead and provide workflow direction to support staff.
- Review and approve new or existing Knowledge Management records.
- Identify, create, and communicate Problem Management records.
- Provide training and mentorship to new support technicians.
Requirements:
- Some technical coursework, associate's, or bachelor's degree.
- Experience in a retail call center environment.
- Knowledge of Microsoft-based operating systems.
- Basic understanding of desktop, laptop, and peripheral IT hardware setup and configuration.
- Experience working in a call center environment using ITIL-based call center software.
- A+ or ITIL Foundations Certification preferred.
Compensation:
Minimum: $24.00/Hr.
Maximum: $25.00/Hr.
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