IT Support Specialist

15 hours ago


Westborough Massachusetts, United States Connection Full time

Job Summary:

We are seeking a skilled and motivated IT Support Specialist to join our team at Connection. The ideal candidate will have a strong background in troubleshooting and resolving issues on Windows computers, iPhone, desktop, and tablets.

Key Responsibilities:

  • Provide front-line support to end-users with a wide variety of IT and facilities issues.
  • Perform basic core Request Fulfilment and Incident Management functions.
  • Act as a Contact Center Lead and provide workflow direction to support staff.
  • Review and approve new or existing Knowledge Management records.
  • Identify, create, and communicate Problem Management records.
  • Provide training and mentorship to new support technicians.

Requirements:

  • Some technical coursework, associate's, or bachelor's degree.
  • Experience in a retail call center environment.
  • Knowledge of Microsoft-based operating systems.
  • Basic understanding of desktop, laptop, and peripheral IT hardware setup and configuration.
  • Experience working in a call center environment using ITIL-based call center software.
  • A+ or ITIL Foundations Certification preferred.

Compensation:

Minimum: $24.00/Hr.

Maximum: $25.00/Hr.



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