IT Support Specialist
7 days ago
Job Summary:
Connection is seeking a skilled IT Support Specialist to join our Technical Services division in Westborough, MA. As an IT Support Specialist, you will provide front-line support to store and corporate end users with a wide variety of IT and facilities issues.
Key Responsibilities:
- Provide technical support and troubleshooting for Windows computers, iPhone, desktops, and tablets.
- Act as a Contact Center Lead, providing workflow direction to support staff and reviewing and approving Knowledge Management records.
- Identify, create, and communicate Problem Management records, and provide training and mentorship to new IT Support Specialists.
- Collaborate with internal groups and external vendors to coordinate and provide parts, service, and support to our end-user community.
Requirements:
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- Experience in a retail call center environment, with knowledge of Microsoft-based operating systems and basic understanding of desktop, laptop, and peripheral IT hardware setup and configuration.
- Experience working in a call center environment using ITIL-based call center software, and familiarity with ITIL Service Transition or Operation methodologies (Incident Management, Request Fulfillment, Problem Management, or Knowledge Management).
- A+ or ITIL Foundations Certification preferred.
Compensation:
USD $24.00/Hr. - USD $25.00/Hr.
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