Fitness Operations Manager
2 weeks ago
Job Overview:
We are seeking a motivated and experienced Fitness Operations Manager to join our team. As a Shift Leader at Planet Fitness, you will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience.
Key Responsibilities:
- Maintain a welcoming atmosphere for all members, prospective members and guests while ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Oversight of member service - Ensure staff provides a superior customer experience at all times.
- Resolve or escalate employee issues or concerns to Manager.
- Perform front desk related activities including:
- Answer phones in a friendly manner and assist callers with questions.
- Check members into the system.
- New member sign-up.
- Conduct tours for prospective members.
- Facilitate member requests, issues and questions.
- Oversee cleanliness and maintenance of facility.
- Minimum 20 hour work week.
- Provide backup support for any absent employee.
Requirements:
- Superior customer service skills, preferably in the fitness industry.
- Prior experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic individual.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years old or older.
Salary and Benefits:
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a range of benefits, including eligibility for bi-weekly team bonuses, monthly mystery shop bonuses, and a monthly shift leader bonus. After 30 days of employment, employees receive a FREE Black Card membership. Full-time employees are eligible for 50% company-paid benefits after 90 days of employment.
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