Operations Supervisor
1 day ago
We are seeking a motivated and customer-focused Operations Supervisor to join our team at Planet Fitness. As a key member of our staff, you will be responsible for ensuring a positive experience for all members and guests.
Job SummaryThis is a full-time position that requires a minimum of 20 hours per week. The successful candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Provide backup support to the Club Manager as needed, assisting with staff management and resolving employee issues or concerns.
- Oversee cleanliness and maintenance of the facility, ensuring it meets high standards.
- Manage front desk activities, including answering phones, checking members into the system, and facilitating member requests and issues.
- Superior customer service skills, preferably in the fitness industry.
- Prior experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hardworking, enthusiastic, and energetic individual with strong problem-resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Eligible for Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses, and Monthly Shift Leader Bonus.
- FREE Black Card membership after 30 days of employment.
- Full-Time eligible for 50% Company-paid benefits after 90 days of employment: Medical, Dental, Vision, Paid Personal Time (after 6 months).
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and location. This amount includes base pay and potential bonuses.
Please note that employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.
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