Global Supply Chain Operations Manager
3 weeks ago
We are seeking a skilled Global Supply Chain Operations Manager to join our team at actnano, Inc.
Key Responsibilities:- Order Management and Fulfillment
- Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing.
- Oversee inventory levels and collaborate with supply chain partners to manage stock and proactively address potential shortages.
- Manage priorities and updates for sample and order processing.
- Shipping and Logistics Coordination
- Coordinate order shipments for optimal logistics methods to balance cost and efficiency targets.
- Act as the main liaison for shipping partners interactions and internal delivery status coordination.
- Customer Service
- Provide general support to customers and new opportunities, handling inquiries and requests through various communication channels. Inquiries include vendor registrations, and supplier information requests.
- Track and prioritize customer interactions and issues, working with internal teams to resolve and respond ensuring customer satisfaction.
- Work with internal teams to address and resolve customer concerns, aiming for overall satisfaction.
- Data Management and System Improvement
- Keep customer (including customer specific requirements) and order data up-to-date in Salesforce and other tools, ensuring accuracy.
- Manage and refine forecasting tools in Salesforce based on business needs.
- Identify and implement enhancements within our processes and Salesforce to improve operational efficiency.
This role demands a resourceful problem-solver with strong communication and organizational skills, proficiency in systems management, and the ability to multitask effectively in a fast-paced environment.
Why You'll Thrive Here- A competitive salary of $85,000 per year.
- Medical, Dental, and Vision benefits.
- 401(k) with employer match.
- Unlimited Time Off Policy.
- Up to 13 paid holidays per year.
- Paid Sick Leave, based on local and state laws.
We offer an inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
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