Club Services Ambassador

7 days ago


Malden, Massachusetts, United States Planet Fitness Full time

We're seeking a highly motivated and organized individual to join our team as a Member Services Representative at Planet Fitness.

About the Role

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer service. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and facilitating updates to member accounts.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements and Qualifications
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Strong organizational and time management skills.
Benefits and Perks
  • Eligible for bi-weekly team production bonus and monthly mystery shop bonuses.
  • FREE Black Card membership after 30 days of employment.
  • Full-time eligible for 50% company-paid benefits after 90 days of employment (medical, dental, vision, paid personal time).

Estimated Salary: $42,000 - $62,000 per year based on location and experience.



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