Product Support Specialist
4 days ago
At UKG, we're committed to empowering our customers with exceptional support. As a Product Support Representative, you'll play a vital role in delivering top-notch assistance to our internal and external customers.
Key Responsibilities:- Provide expert support to customers, ensuring a high level of satisfaction and technical expertise.
- Stay up-to-date on product offerings, scope documents, and department policies to provide accurate solutions.
- Own customer issues from initial contact to resolution, including escalations and timely updates.
- Enter and maintain customer call details in our CRM platform.
- Model the highest levels of support orientation and professionalism.
- 3+ years of experience in PC, operating systems, web technologies, and troubleshooting complex technical problems.
- 3+ years of experience with HCM.
- Preferred qualifications include UKG Time and Attendance experience, Salesforce case management experience, Transact SQL (T-SQL) experience, and excellent customer service skills.
We're looking for a customer-focused, positive, and professional individual who can manage client requests accurately and timely. If you're passionate about delivering exceptional support, we encourage you to apply.
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